In an effort to make its airline service more glamorous and personalized,Virgin Atlantic is equipping some of its concierge staff with Google Glass at London’s Heathrow airport. The six-week trial will be used to take Upper Class passengers through the check-in process, provide updates about their flight and answer any queries about their destination, including as the local weather, events or translating information supplied in another language.
Business class passengers flying Virgin Atlantic from London Heathrow airport will be greeted by staffers wearing Google Glass or a Sony SmartWatch 2. As a part of a new pilot program at Heathrow, Virgin Atlantic staff at the upper class wing — which is for business class passengers — will be wearing Google Glass or Sony’s smartwatch to start the check-in process. They will also be able to update passengers on flight information, weather, translate foreign languages or inform them about local events happening at their destination. The pilot program will last six weeks, but it could be rolled out on a larger scale in the near future, the company said.