It’s hard to get on the government’s healthcare website. If you can get on, it’s hard to stay on. If you can stay on, it’s hard to get the information that you need or to request for more information. IF you can do all of that, there’s a new hurdle – insurers aren’t getting the right information.
Insurers say the federal health-care marketplace is generating flawed data that is straining their ability to handle even the trickle of enrollees who have gotten through so far, in a sign that technological problems extend further than the website traffic and software issues already identified.
Emerging errors include duplicate enrollments, spouses reported as children, missing data fields and suspect eligibility determinations, say executives at more than a dozen health plans. Blue Cross & Blue Shield of Nebraska said it had to hire temporary workers to contact new customers directly to resolve inaccuracies in submissions. Medical Mutual of Ohio said one customer had successfully signed up for three of its plans.