With Apple Pay positioned as a brand new service that requires banks, credit card companies, and vendors to all work together, it seems that some glitches in the system are inevitable. Some Bank of America customers have been running into a serious problem when using Apple Pay to make purchases, with two charges showing up on their credit card statements. A CNN report from this morning first suggested that multiple Bank of America customers had been double charged, which Bloomberg later confirmed. Hundreds of customers are said to be affected.
I was among the first people to try out Apple Pay the moment it came available on Monday. It was convenient, fast, and it seemingly worked without incident … until I logged in and checked my debit card bill. As it turns out, I’ve been charged twice for every single purchase I’ve made with Apple Pay at various stores. A quick search of Twitter found many other people experiencing this same exact problem. “Problems with #ApplePay – it looks like my @bankofamerica account was double charged by @Walgreens,” tweeted fellow Apple Pay user Rohan Thompson. Many of the other people on Twitter experiencing this same exact problem also mentioned they were using Apple Pay via their Bank of America (BAC) debit card. So I called up Bank of America and they assured me it was a problem on Apple Pay’s end. That seemed feasible, because all of the purchases I made without Apple Pay were only charged one time.