Apple launches replacement program for users with faulty sleep buttons

Apple has launched a replacement program for any users affected by a broken sleep/wake button on the iPhone 5. Some handsets manufactured after March 2013 have faulty mechanisms that can lead to problems with the switch, and as a result prevent the device from being turned off and on or locked in the usual way. Head to the replacement program page and enter your device’s serial number to see if you qualify for a free repair.

Apple has launched a new program to help iPhone 5 owners affected by a fault that may render their sleep/wake button ineffective or unresponsive. The problem affects what Apple calls “a small percentage” of iPhone 5s made from March 2013 on, Apple says, and you can find out if yours qualifies and apply for the replacement hardware by inputting your iPhone’s serial number at the support site created by Apple specifically for this program. Apple asks that users check their device on the site if their sleep/wake button has stopped working completely, or works inconsistently. If you qualify, you’ll then be able to get your device repaired, either in person at an Apple Store or authorized service provider, or by sending your iPhone in for treatment via mail.